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What to include in a correction

The page URL or title, the specific statement you're questioning, and, if you have one, a source for the correct information. A message like "the battery figure on the Tesla vs BYD comparison looks wrong" is far easier to act on than "this page has an error" — the more specific you are, the faster we can check it against our original sources and fix it if you're right. Screenshots help too, particularly if the discrepancy is something like a price that's changed since publication or a spec that reads differently on the current manufacturer page than what the article states.

What happens after you send it

We check the claim against the sources the article was originally built from — usually the manufacturer's own documentation, plus whichever independent reviews were cited when the comparison was written. If a correction is warranted, the article gets updated directly rather than quietly replaced elsewhere on the site, and the change stays visible in the published page rather than being reverted silently later. If you left contact details, we'll generally let you know once it's done, partly out of courtesy and partly because it confirms the reporting loop is actually working as intended.

Commercial and affiliate inquiries

If you're reaching out on behalf of a brand or retailer, say so clearly and describe what you're proposing. Commercial messages are handled separately from editorial decisions — a partnership proposal doesn't influence which product a comparison recommends, and it won't get a faster or more favourable review because of the inquiry.

What this channel isn't for

This isn't a substitute for manufacturer support. For warranty claims, order problems, or troubleshooting on a specific product, the retailer or manufacturer you bought from is the right contact — Ranking Hours doesn't sell, ship, or provide support for any product discussed on this site.

What makes a message easy to act on

The single biggest factor in how quickly we can respond is specificity. "This page seems off" takes a lot longer to investigate than "the range figure for the BYD Seal in the Tesla vs BYD comparison doesn't match what BYD's own spec sheet says." The second version tells us exactly where to look and what to check it against, which usually means the difference between a same-week fix and a message that sits in a queue while we try to figure out what you actually meant.

If your message concerns a specific comparison, including the page title or URL matters more than almost anything else you could add. We publish enough comparisons now that "the phone article" or "the car one" genuinely isn't enough to locate the right page quickly, especially when several articles cover similar products in the same category.

Who actually reads these messages

There's no separate customer-support layer between you and the people who write and fact-check the comparisons — messages sent through this page or the email address above go to the same small editorial team responsible for the site's content. That's partly why response times aren't instant: there's no large support staff to spread the load across, but it also means a correction report or a comparison request is read by someone who actually understands the context and the source material, not routed through a generic ticketing system first.

Disputing a factual claim

If your company is named in a comparison and you believe a specific claim is inaccurate, tell us exactly which statement and provide documentation supporting the correct figure — ideally something we can verify independently rather than a general assertion that the article is unfair to your product. We check every dispute against the sources the article was built from, and a genuine error gets corrected regardless of who reported it. A disagreement with the comparison's conclusion, rather than a factual error, is treated differently — see the note on editorial independence below.

Editorial independence, restated here

We don't share draft comparisons with the brands involved before publication, and no manufacturer has approval rights over an article's conclusion. This holds whether or not there's an affiliate relationship in place — a business relationship with a retailer doesn't buy a more favourable comparison, and we'd rather lose an affiliate partnership than adjust a conclusion to keep one. More detail on this is on the Independence page.

Proposing a commercial relationship

If you're reaching out about an affiliate program, a sponsorship, or another commercial arrangement, say so clearly in your message so it reaches the right internal conversation. These proposals are handled separately from editorial work, and having one under discussion doesn't change how a comparison involving your product gets researched or written in the meantime.

How your message is used

Information you submit through this form or send by email is used only to respond to your inquiry and, where relevant, to investigate and act on a correction report. We don't add contact details from this page to a marketing list, and we don't share them with third parties for advertising purposes. Full detail on data handling generally, including what our ad network collects separately, is in the privacy policy.

How long we keep it

Messages are kept long enough to resolve the inquiry and to have a record if a similar issue comes up again on the same page later, but not indefinitely for their own sake beyond that practical purpose. If you'd like a message or its associated details removed, say so in a follow-up and we'll handle that request directly rather than requiring you to go through a separate formal process.